Frequently Asked Questions

How do I sign up for service?

An application must be filled out to obtain service. You can complete an application at our local Roslyn or Cle Elum offices. We can also mail, fax or email the application to our Roslyn, Cle Elum or Dewatto customers .

 

Why can’t family members make changes to our services?

Only authorized users or account holders can make changes to accounts. This eliminates the possibility of unauthorized changes being made to your accounts.

 

I signed up for a new calling feature. How do I use it?

You can call Customer Service or you can get instructions on how to turn on and turn off features in your local telephone book.

 

How do I stop telemarketers from calling?

You can call the national Do Not Call Registry at (888)382-1222 or can register at www.donotcall.gov to sign up. You can register for free and your registration does not expire. Most telemarketers should not call your number once it has been on the registry for 31 days. If they do, you can register a complaint at the website.

 

What do I do if I need to dig underground?

Call (800)424-5555 or 811. You must call “Call before you dig” at least two business days before you plan to dig. If you do not call, you will be responsible for any damages.

 

How do I stop collect calls from being accepted on my telephone?

Call Customer Service at our Roslyn or Cle Elum office and ask for a collect call block to be placed on your line.

 

How do I prevent people from making toll calls on my telephone?

Call Customer Service at our Roslyn or Cle Elum office and ask to have Account Code Verified added to your service. You will need to input a code and then the phone number to complete the call.

 

How can I prevent my long distance carrier from being changed?

Add a PIC Freeze to your account. This prevents anyone other than you from changing your long distance carrier or “slamming”.

 

I have a problem with my telephone. Is repairs included with my service?

Inland Networks is responsible for service to the protector box on the outside of your house. If it is an inside problem, it is the responsibility of the customer. To find out where the problem is, take a phone out to the gray protector box on the side of the house and plug it in the test jack. If you receive a dial tone, the problem is on the inside. If you don’t receive a dial tone, the trouble is probably in the outside lines.

 

I am on a limited income. Are there any programs available to help me and how do I know if I am eligible?

Lifeline (a.k.a. Washington Telephone Assistance Program) is a government program that offers qualified low income households a discount on their monthly local telephone bill. To see if you are eligible go to www.lifelinesupport.org, click on Washington on the map and enter Inland Telephone Company.

Link Up helps households reduce the cost of initiating telephone service. It pays some of the cost of connecting local telephone service to your home. It does not cover the cost of wiring inside your home. It will pay 50% of your installation charges for a maximum discount of $30.00. If you qualify for Washington Telephone Assistance Program, you also qualify for Lifeline.