Frequently Asked Questions

A quick list of the most frequently asked questions to Inland Networks customer support

FAQ

HOW DO I SIGN UP FOR SERVICE?
An application must be filled out to obtain service. You can complete an application at our local Roslyn or Cle Elum offices. We can also mail, fax or email the application to our Roslyn, Cle Elum or Dewatto customers .
WHY CAN’T FAMILY MEMBERS MAKE CHANGES TO OUR SERVICES?
Only authorized users or account holders can make changes to accounts. This eliminates the possibility of unauthorized changes being made to your accounts.
I SIGNED UP FOR A NEW CALLING FEATURE. HOW DO I USE IT?
You can call Customer Service or you can get instructions on how to turn on and turn off features in your local telephone book.
HOW DO I STOP TELEMARKETERS FROM CALLING?
You can call the national Do Not Call Registry at (888)382-1222 or can register at www.donotcall.gov to sign up. You can register for free and your registration does not expire. Most telemarketers should not call your number once it has been on the registry for 31 days. If they do, you can register a complaint at the website.
WHAT DO I DO IF I NEED TO DIG UNDERGROUND?
Call (800)424-5555 or 811. You must call “Call before you dig” at least two business days before you plan to dig. If you do not call, you will be responsible for any damages.
HOW DO I STOP COLLECT CALLS FROM BEING ACCEPTED ON MY TELEPHONE?
Call Customer Service at our Roslyn or Cle Elum office and ask for a collect call block to be placed on your line.
HOW DO I PREVENT PEOPLE FROM MAKING TOLL CALLS ON MY TELEPHONE?
Call Customer Service at our Roslyn or Cle Elum office and ask to have Account Code Verified added to your service. You will need to input a code and then the phone number to complete the call.
HOW CAN I PREVENT MY LONG DISTANCE CARRIER FROM BEING CHANGED?
Add a PIC Freeze to your account. This prevents anyone other than you from changing your long distance carrier or “slamming”.
I HAVE A PROBLEM WITH MY TELEPHONE. IS REPAIRS INCLUDED WITH MY SERVICE?
Inland Networks is responsible for service to the protector box on the outside of your house. If it is an inside problem, it is the responsibility of the customer. To find out where the problem is, take a phone out to the gray protector box on the side of the house and plug it in the test jack. If you receive a dial tone, the problem is on the inside. If you don’t receive a dial tone, the trouble is probably in the outside lines.
I AM ON A LIMITED INCOME. ARE THERE ANY PROGRAMS AVAILABLE TO HELP ME AND HOW DO I KNOW IF I AM ELIGIBLE?

Lifeline is a government program that offers qualified low income households a discount on their monthly local telephone or broadband service. To see if you are eligible go to www.lifelinesupport.org.

Emergency Broadband Benefit is a Federal Communications Commission program that provides a temporary discount on monthly broadband bills for qualifying households. To see if you are eligible go to www.getemergencybroadband.org.

Inland Network strives to provide our customers with the best possible customer experience. We appreciate your patience as we continue to update our new web site in order to accommodate all of your service needs.

 

 

ROSLYN OFFICE

P.O. Box 171
103 S. Second St.
Roslyn, WA 98941

Toll free: 800-462-4578
Tel: 509-649-2211
Fax: 509-649-2555

Office Hours:
Monday-Friday 8:00-5:00 PM

CLE ELUM OFFICE

218 E. 1st St.
Cle Elum, WA 98922

Toll free: 800-462-4578
Tel: 509-674-5940
Fax: 509-674-9606

Office Hours:

office closed

UNIONTOWN OFFICE

P.O. Box 221
211 Montgomery St.
Uniontown, WA 99179

Toll free: 866-814-2516
Tel: 509-229-2211
Fax: 509-229-3300

Office Hours:
Monday-Friday 8:00-5:00 PM